Support
Stuck on something? Just ask.
Every message is read by the app's creator — no ticket robots, no canned replies. Discord is the fastest way to reach us, and it is where answers land first; e-mail works too, it just takes longer.
Preferred — fastest
Discord
Open a support thread on our server and describe what happened. You get an answer sooner here than anywhere else. New versions are announced there first, too.
Open the Discord serverdiscord.gg/sT5G3rSq7q · no account with us, just Discord
Also fine
Would rather not use Discord? Write to support@flightsimgeeks.com instead. It reaches the same person — the answer just takes longer to come back than it would in a Discord thread.
support@flightsimgeeks.comBuying question? Name the store and your order number.
01Worth trying before you write
Most of what people run into is already answered, and you will be flying in two minutes instead of waiting for a reply:
- the troubleshooting section of the setup guide — the app cannot find your PC, the panel pops out in the wrong place, the installer refuses to run,
- the network section, if the picture freezes or goes blurry in flight — that one is almost always Wi-Fi,
- the FAQ on the home page for the shorter questions.
02What to tell us
None of this is required — but with it, most problems get solved in a single reply instead of three:
- which app and on what: FSG G1000 PFD or MFD, Android tablet or iPad,
- what the app's own checklist shows, and which setup step you got stuck on,
- what you expected to happen, and what happened instead,
- for anything about the picture: whether the PC is on Wi-Fi or on a cable.
03Bugs, ideas and purchases
Found a bug, or missing something you expected the G1000 to do? Same two places. Requests genuinely shape what gets built next — a good part of what the apps do today started as somebody's message.
Purchases and refunds go through the store you bought from: Google Play on Android, the App Store on iPad. They handle the money, so we cannot issue a refund ourselves — but if something is not working, write to us first. We would much rather fix it than see you ask for your money back.